Terms, Conditions, Returns & Cancellation Policies

Delivery

We endeavour to dispatch all stock items within two days (Monday to Friday), however if this is not possible we will contact you. We use UK Mail Couriers for all consignments and request next working day delivery. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to re-select or cancel your order.

Payment

All items must be paid for in full before we can dispatch them. You can make payment on our website through our online payment provider SagePay.

Postage and Packing

UK Mainland: For orders tottaling less than £30.00 delivery is charged at £3.95. Orders of £30.00 or more qualify for free delivery. (TBC)

Returns and Refunds

We will refund or replace any items that you are not completely satisfied with within 7 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition in which they were received. The cost of the goods will then be refunded but there will be no refund for postage and packing costs. Please contact us before returning any goods.

Address: Kenspeckle, Lynemouth Resource Centre, Bridge Road, Lynemouth, Northumberland, NE61 5YJ

Tel. 01670 863000

Website Data

All our prices are shown in £ sterling and do not include delivery charges. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data entry. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.

Data Privacy

Your payment is processed by SagePay. All customer information is kept strictly confidential on secure servers. We do not keep credit card information. Customer information is only used for the purpose of processing and fulfilling your order. We do NOT and will NOT pass your details to any third party.

We conform to the requirements of the Data protection act 1998.

Our Web site uses server side sessions to make your shopping basket work. These collect no information about yourselves and do not store any information on your personal machine. Without temporary cookies (known as session cookies) you will not be able to add items to the shopping basket.

Copyright

All Text and Images on www.kenspeckle.co.uk are the property of Kenspeckle. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

Complaints

If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.